Our Policies

Thank you for considering Your Custom Catering & Events. Please review our policies below.

Reserving a Date

Please be sure to book your event as soon as possible to secure the date. A deposit of 50% of your contract total is required to secure the date. This will be applied toward the final invoice total. The deposit will need to accompany the signed contract. All contracts signed less than 30 days before the event will need to be paid in full to reserve the date.

Deposit

A 50% deposit, based on estimated total bill is due to secure your date.*

Final Payment

Final payment is due at no later than 14 days prior to your event. Payment may be made in the form of cash, Paypal, money order, or check. We also accept all major credit cards and/or debit cards with the Amex, Visa or MasterCard logo. If you choose to use a card for your transaction, a service charge of 3% will be applied. Failure to pay the final balance within 14 days prior to the event will result in auto cancellation of the event. Auto cancellation will result in loss of deposit.  The client will be properly invoiced with reminders leading up to the balance due date.

Final Guest Count & Menu Selections

Final guest counts and menu selections or changes are due no later than 14 days prior to the event.

Service Charge

Contracts requiring buffet service or full-service will be assessed a service charge of 15%.

Wedding Package Discount

Book your cocktail hour and reception catering service and menu with us and receive a 10% discount on your entire contract!  This does not apply to deliveries.

Menu Selection

Our menus are just a starting point, they may be used as they are, or customized to meet your needs and budget. Menus must be finalized at least 2 weeks prior to your event., and changes could result change in your balance due. We recommend finalizing your menu as soon as possible.

Guarantee

The guarantee is the number of people that we will prepare food for, and we will state this in your contract. We need the final “guaranteed” number of guests no later than one (1) week before your event. You will be charged for the guaranteed number unless there are more guests than the number agreed upon.

Taxes & Gratuity

Local, State and Federal taxes will be added to your final total. Gratuity is at the discretion of the client, and greatly appreciated.

Corporate & Non-Profit Rate Lock-In

Non-profit and corporate events that are held annually, bi-annually or more frequent, may secure their next event date at the same rate.  Booking should be made no later than 90 days following their event.

Leftover Food

lnsurance and health department regulations prohibit us from allowing guests to take leftover food and/or beverages. We will provide baskets with minimal items to go for the primary client at their request.

Rentals

We are more than happy to arrange all rentals when necessary with one of our approved vendors. It is one less thing for you to worry about and it enables us to make sure that all the items are accounted for. If you decide to coordinate the rentals on your own, it is understood that any shortages, overstocks or errors are the responsibility of the client. Please note that we have dinnerware, flatware, glassware, linen, tables & seating available to rent.

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Tastings

We will do a tasting if requested. There is a per person charge for this service that is based on the items selected. If you decide to hire Your Custom Catering & Events for your event, the amount paid will be applied to your final bill. We will prepare as many of your selections as possible. Please limit the tasting to four (4) persons. Please note that tastings are only offered prior to your menu being approved and contract execution.  There is only one (1) tasting permitted per event.

Food Allergies

Please advise Your Custom Catering & Events in advance of any food allergies you or your guests may have.​

Returns, Cancellations or Request for Refund

If you are dissatisfied with your event or any prepared menu items, please contact our office within three days of your event via email.  We need this in documented form to better serve you and review your request.  Once reviewed, we will do our best to address each concern and will resolve any issues or which we are responsible.  Refunds that are requested as a result of client cancellation will be issued in the original form of payment.  Refunds may take up to 30 days depending on method of payment.  Auto-cancellations due to non-payment contract balances (within 14 days of the event) are not eligible for refund. 

Note: Cancellations that occur less than 90 days prior to the event date are subject to forfeiture of the full deposit amount.

Delivery Fee

Deliveries for less than 100 guests will incur a delivery fee based on the delivery address.  A fee of $50.00 will be added for inside the Charlotte City Limits.  Cabarrus County, Gaston County and surrounding the metro area will be between $75.00 and $150.00 depending on the area.

Outdoor Events

Events that require buffet and/or full-service outside may incur a fee of $250.00.  The fee will not be charged to clients who provide tents and proper furnishings for the set-up.  Further, the client is responsible for outlining expectations for unloading including but not limited to stairs, loading docks, parking and prep space.

Additional Services

Clients booking services such as DJ’s, Musicians, Planners and/or Bartenders will be responsible for meeting with their service provider.  Your Custom Catering & Events will take payment and remit these payments to the service providers as prescribed by the contract. 

*There is a $25.00 fee for all returned checks. Your Custom Catering & Events reserves the right to decline payment by check due to insufficient funds. We do not accept personal checks for initial deposits in excess of $2000.00.

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*There is a $25.00 fee for all returned checks. Your Custom Catering & Events reserves the right to decline payment by check due to insufficient funds. We do not accept personal checks for initial deposits in excess of $2000.00.